Become an Orientation Volunteer at The Natural History Museum

The Natural History Museum is a world-class scientific institution and one of the most popular visitor attractions in the UK. It is a diverse and exciting place to work, that needs creative and talented people with a can-do attitude.

Visitor Engagement – a brief summary
Through Visitor Engagement, the Museum aims to provide enjoyable, inspiring and transformative experiences for their visitors and customers, underpinned by excellent standards of service provision. The key front-line service delivery teams - Security, Visitor Engagement, Bookings and Sales, Learning Delivery teams and Retail, are the first contact for the majority of visitors either face to face or over the phone/online and are responsible for providing a welcoming, friendly, safe, enjoyable and enriching experience for our visitors.

Facilitating public access to the Museum, the Visitor Engagement team interact with and engage visitors through exhibitions, collections and a diverse array of engaging experiences and products on offer. Knowledgeable and friendly staff communicate the Museum’s dual role as a centre of excellence in scientific research and as a leading visitor attraction focussed on engaging the general public in science.

Hintze Hall Redisplay & the role of Orientation volunteers:
Over the next few months the Natural History Museum will be undertaking a transformation of its famous Hintze Hall which will include our beloved Dippy Diplodocus going on tour and the arrival and installation of a blue whale specimen (amongst many other exciting developments).

From January to July 2017 whilst this work is carried out the flow of visitors to the Museum will change and the Museum will need to suspend entrance via Cromwell Road and open an entrance through Queens Gate Road.

To ensure that they are able to continue in delivering excellent standards in welcoming of their visitors and involve the public during this time of exciting change, they are inviting volunteers to help play a key role in the visitor journey and experience during this time.

This unique one off opportunity is for a team of volunteers to join the Visitor Engagement team for a valuable insight and experience into the Visitor Engagement department and Museum operations front of house.

Ideally they are seeking volunteers who are available one day per week (Monday -Sunday) from February 2017 through until July 2017. Please note, this will include busy peak periods such as the February Half Term, Easter Holidays and May Half Term.

Selection days:
Successful applicants may be invited to a meeting on one of the following dates:

· Friday 20 January from 14:00-18:00 (this day is primarily for those who wish to volunteer on weekdays)
· Saturday 21 January from 11:00-16:00 (this day is primarily for those who wish to volunteer on weekends)


Throughout your time as an orientation volunteer you will gain critical transferable skills in customer service and museum culture. You will be integrated into all aspects of Museum and Visitor Engagement life and considered a vital part of the team.

For more information on who they are looking for role, a detailed description of the role and the application process, click here.  You will need to select 'South Kensington' under location and 'Volunteers' under employment type to see the job description.

The deadline to apply for this volunteer opportunity is: midnight 15/1/2017.

Hinze Hall
Hinze Hall, Natural History Museum